Tap water (normal household potable water) is perfectly OK as long as it is free of odors that might alter the taste of the beverage. Bottled water is also OK. Do not use refrigerated or warm water as this might impact the temperature of the beverage. Use always fresh water and replace the water if system has not been used for more than 2 days. For cold beverages, use water at ambient temperature, never refrigerated water, and place two or more ice cubes (20g per ice cube) in the cup. To be noticed that water hardness is the first reason of machine calcification and so it is recommended to descale the machine frequently (every 3months or less according to water hardness).
Scale deposits naturally form in your coffee maker. Regular descaling helps protect your coffee maker and ensures it a longer life. It will also help maintain a quality of coffee that remains constant over time.
Follow the instructions in your personal instruction manual for descaling your machine as techniques vary according to the model you own. We recommend using the descaling product provided by the manufacturer. For a daily average usage of 4 cups and if the water is hard, we recommend descaling your machine at least every 3 months. If you live in an area where the water is very hard, you may wish to descale more often.
If your appliance has not been used for several months, the pump may have difficulty restarting the water flow. When you select a small or large cup, the pump makes a lot of noise but no drops come out. - Remove the capsule if there is one. - Fill the tank to the maximum with hot water (60°C). - Turn on the machine and select the large cup. - Take out and reposition the tank every 3 seconds. There should be air bubbles escaping from the tank valve. - The priming is done and the water flows through the coffee outlet.
If priming is not possible after these manipulations, take the appliance to an authorized service center.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by connecting another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and contact the customer service.
An expresso has a stronger aroma than a "normal" coffee. In fact, an expresso can be distinguished by its rich aroma and the creamy foam on the surface of the cup. This requires a pressure of 15 bar (achieved only by espresso machines), water heated to 90-92°C and finely ground and measured coffee (7 g per cup).