• To help you, we advise you to consult the following sections:


• Has your appliance stopped working?

Your appliance is within the guarantee

Have it repaired free of charge by one of our approved repairers.

If your appliance is no longer within the guarantee, there is a solution available to you:
  • Go directly to one of our approved repairers who will welcome you and take charge of your appliance to carry out a diagnosis and estimate.
  • If you prefer to repair your product yourself, buy your parts and accessories in our online accessories shop and consult our online help.

• If your contact is not related to a product or you are a Non UK/ROI resident, check these sections:

Non UK/ROI residents - please visit www.krups.com

Our job offers worldwide

Get institutional and financial information on Groupe SEB


• If your request relates to a partnership product please contact them directly:

For Nespresso queries, please contact:
or Telephone: 0800 442 442

For Dolce Gusto queries, please contact:
or Telephone: 0800 707 6066



•You can contact us by email by clicking below on "CREATE A CASE". Please then select the topic related to your enquiry. 

Then complete the form that will appear and send it to us. We will reply to your query as quickly as possible:

Create a case

For your information our Customer Relations opening hours are:  

Monday to Friday 8.00am to 8.00pm


• Would you like to contact us by phone or by post?


Telephone Helplines are open Monday to Friday 8.00am to 8.00pm:  
UK – 0345 330 6460
ROI – 01 677 4003
UK – 0345 601 1232
ROI – 0345 677 4405

Our address is: 
Groupe SEB UK Ltd.

Customer Relations
Ditton Park
Riding Court Road