What is the 10Y repairability commitment?

KRUPS is committed to being able to repair a product for up to 10 years throughout Europe.
Because protecting the environment and the fight against waste are our major concerns.
Krups
ON YOUR SIDE...
Our products are designed to be easily dismantled and reassembled enabling them to be repaired.

A very large number of parts are stored and held centrally (40,000 references stored in France for Europe alone) in order to ensure we can repair what is necessary and at the lowest cost.
A FEW NUMBERS
KRUPS engineers are continually proposing modifications based on operational feedback to ensure that the new generations of products are even easier to repair. Each new reference of finished product is certified with the label "Repairable Product 10 years".
10
YEARS
KRUPS is committed to keeping, on average for 10 years after purchase, all technical parts for virtually all products marketed since 2012*.
5.7 MILLION PARTS
OVER 15,000 m²
To ensure immediate availability of spare parts, half the stock has been stored in anticipation for the coming years, for products that are no longer manufactured.
The cost of repair is often less expensive than replacing a product, particularly due to the lowering of prices of spare parts (30% on average since 2012). A repair does not alter in any way the quality of the product, and limits the environmental impact of waste.
*More than 95% of Groupe Seb products marketed in 2015 in Europe are repairable (of which 22%, with the exception of a maximum of one or two unavailable parts, repairable at a "reasonable" cost).
 

KRUPS NEAR YOU...

The best service for your products is provided by professionals trained by KRUPS, who will always look for a solution to help extend the use of a product.

Today, more than 6,500 authorised professional repairers are working with you to ensure the sustainability of the products throughout the world, whatever the country of purchase or use.

Click on the button to find your nearest authorised repairer. Remember to first use our online help resources to see if a solution already exist among the many sources online.

Find a repairer
Frequently asked questions

6500
PROFESSIONAL
REPAIRERS

Repairability is easy

On simple visit to your authorized repairer, the defective part of your Krups product can be replaced quickly.
This intervention ensures that the product can be repaired beyond the guarantee period and used for many years.
You can also order spare parts and accessories for your Krups products directly online.
 

3D PRINTING
to make repair easy and use your products longer

To ensure a lifetime supply of certain plastic parts, KRUPS has been testing since May 2016 the first products repaired with 3D printed spare parts.
‘‘

We now realise that these are products that deserve a long life."
Alain Pautrot - VP Consumer Satisfaction

Watch the interview