EVIDENCE ONE - EA895N40

The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.

As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.

Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.

The Claris cartridge must be replaced approximately every 50 litres of water or at least every 2 months.
Depending on your model, the machine may automatically prompt you to replace it.

It may be normal not to have any warning messages if your steam/hot water consumption is low.
Your espresso machine is equipped with a counter and automatically alerts you when descaling is necessary after a certain number of steam/hot water brews and according to several parameters: your consumption, the water hardness setting...

After a certain number of coffees, it is important to clean and degrease the entire coffee circuit of the machine with a cleaning tablet to preserve the taste quality of your drinks.

The machine is equipped with a cleaning programme and automatically alerts you when it is necessary, depending on several parameters: your consumption, the water hardness setting, etc.

We recommend that you clean the machine as soon as it displays the alert and that you use the tablets whose dosage has been perfectly adapted and tested by our teams to act effectively, without any risk of aggression or damage to the machine's internal components.

Your machine has a unique design using hydraulic technology to make perfect coffees.

This construction allows the coffee circuit to be rinsed under pressure and automatically drained after each cup: the guarantee of perfect hygiene.

This unique system :

• Ensures that there is no water residue inside the machine, limiting scaling and ensuring long-lasting performance. After each use, you can see that there is residual water in the drip tray, which is linked to this automatic rinsing/draining.
• Reduces the need for cleaning and maintenance to a minimum, giving you the pleasure of coffee without the hassle.

We recommend that you only descale your machine when it warns you to do so, to avoid damaging components that have not been scaled.

During the first few months of use, if the number of beverages made is not sufficient for descaling to be necessary, you will not be able to descale manually in advance (apart from the automatic alert).
After this number of drinks, it is possible to descale manually (depending on the model).

This can be due to a number of factors:
• There is no water in the tank; fill the tank,
• Your tank is not correctly installed; press firmly on the tank,
• The filter is blocked; the ground coffee is too fine. Clean the filter holder and try a less finely ground coffee,
• The pump is unprimed; refer to the instructions on how to prime it,
• Your appliance has scaled up; descale it,
• The Claris filter cartridge has been changed but not primed; refer to the instructions on how to prime it.

Make sure the steam nozzle is not blocked.
After turning off your appliance and letting it cool: clean and unclog all the orifices of the nozzle with needle provided.
Unclog the orifice of the steam nozzle support pipe with a needle.
Remove the Claris cartridge.

Remove the water filter if your machine uses one. If this does not solve your problem, turn the fineness of grind button to the right to obtain a coarser grind (may depend on the type of coffee used).
Run one or several rinsing cycles.

In the case of repeated uses, a few drops may issue from the steam nozzle.

1) Check that all the elements (connector, tube, seal, etc.) are correctly in place.

2) Use semi-skimmed milk, refrigerated at 5°C.
For drinks made from plant-based milks, the result in a cup may vary depending on several factors: the brand and type of plant-based milk.

3) Your milk system may need cleaning (see FAQ "How to clean the milk system?").
Tip: To make cleaning easier, soak the elements in hot water and a little washing-up liquid for 20 minutes.

4) If the problem persists, use a new milk connector (provided depending on the model).

Tips:
After each milk recipe, perform the automatic rinse and rinse the milk connector manually.

Only change the grinder setting when it is running.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

An expresso has a stronger aroma than a "normal" coffee.
In fact, an expresso can be distinguished by its rich aroma and the creamy foam on the surface of the cup.
This requires a pressure of 15 bar (achieved only by espresso machines), water heated to 90-92°C and finely ground and measured coffee (7 g per cup).

Take your device to a recycling center or waste disposal facility.

If you believe a part is missing, please contact our customer service center and we will help you find an appropriate solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.